OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information, including Personally Identifiable Information (PII), is collected and used. PII, as used in Canada privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?
When registering and ordering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
HOW DO WE PROTECT VISITOR INFORMATION?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
DO WE USE ‘COOKIES’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
IF USERS DISABLE COOKIES IN THEIR BROWSER
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
COLLECTION OF DATA
Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about Protectli products that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:
- measure and analyze traffic and browsing activity on our site(s);
- show advertisements for our products and/or services to you on third-party sites;
- measure and analyze the performance of our advertising campaigns;
Cross-Device: We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers.
Opting-Out: Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
- The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA’s opt-out platform http://www.youronlinechoices.com/
- The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
You are not opted out. Uncheck this box to opt-out.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
WHICH TRACKERS ARE ACTIVE ON OUR SITE?
The following first-party services are present and are actively used to track your activity: Matomo (self-hosted), Server-side access logs (Apache/nginx HTTP logs). The following third-party services are present and may track your activity pursuant to their respective Privacy Policies: Cloudflare, Google, Stripe, PayPal/Braintree, ShipStation, Easypost, USPS, UPS, FedEx, DHL, Mailgun, Twilio, Mailchimp, and Quickbooks.
Then, the following may store and manage your PII should you provide it (e.g. during payment/checkout): Stripe, PayPal/Braintree, ShipStation, EasyPost, USPS, UPS, FedEx, DHL, Mailgun, Twilio, Mailchimp, Quickbooks.
DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?
Our site does not allow third-party behavioral tracking.
INFORMATION FOR EUROPEAN TERRITORY RESIDENTS: OUR LEGAL BASIS AND YOUR RIGHTS
Our Legal Basis: We provide the representations and information in this section in compliance with European privacy laws, in particular the European General Data Protection Regulation (GDPR). If you are a visitor from the European Territories, our legal basis for collecting and using the personal data described above will depend on the personal information concerned and the specific context in which we collect it. “European Territories” mean the European Economic Area and Switzerland. For the purpose of this Website Privacy Notice, the term “European Territories” shall continue to include the United Kingdom, even after the United Kingdom leaves the European Economic Area following Brexit.
Specifically:
- We will normally collect personal data from you where the processing is in our legitimate interests. For example, to administer our platforms and provide our Services and fulfill our contractual obligations as a service provider.
- In some cases we may collect, and process personal data based on consent. For example, when you visit one of our Digital Properties, you will be asked to consent to us dropping a cookie.
If you have questions or need further information concerning the legal basis on which we collect and use your personal data, please Contact Us.
European Residents Privacy Rights: If you are a resident of a European Territory, you have the following enhanced rights under EU data protection law:
- If you wish to access, correct, update or request deletion of your personal information, please contact us.
- If you wish to object to us processing your personal data or would like to otherwise restrict the processing of your personal data, we will honor that request. In that case, please contact us.
- Similarly, if we process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent. You can also refuse consent for Protectli or our Advertising Partners to drop cookies by contacting us.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Territories are available here. However, if you have any questions about our collection and use of your personal data, we encourage you to contact us first at info@ca.protectli.com.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.
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1127 West 15th Street, North Vancouver, BC, V7P 1M7, Canada