Warranty and Returns
* updated 9/16/2022 to include LTE SIM cards refund limitations.
WARRANTY
All Protectli Products (part numbers listed below) are guaranteed to be free from manufacturing defects for a period of 1 year from the purchase date. If you believe you have a Protectli product that has a defect in material or workmanship, or has failed during normal use within the warranty period, please contact Protectli via any means listed on our website http://www.protectli.com/contact. If the product is deemed to be defective, a bench tested replacement unit will be sent via ground shipment. If a more expeditious method of receiving a replacement is necessary, Protectli will work with the customer to make sure that defective products are as minimally business impacting as possible. Proof of purchase is required.
RETURN FOR REFUND
You have 30 calendar days to return an item from the date you received it. Your item just needs to have the receipt or proof of purchase. If you don’t like it within 30 days, we’ll take it back. Period.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a reasonable amount of time, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
LIMITATIONS
This warranty does not apply to defects resulting from any Customer actions, such as mishandling, improper interfacing, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Protectli specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Protectli’s liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the Customer’s lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Protectli shall not be liable for normal manufacturing defects or customary variances from specifications.
For warranty repairs for international customers outside of North America, the customer must bear shipping costs to and from Protectli and any duties, taxes, or fees associated with the return.
Trusted Platform Module (TPM): Due to the secure cryptographic nature of this hardware, the TPM is non-refundable in any case.
LTE SIM Cards: The physical LTE SIM cards purchased through Protectli are non-refundable and cannot be returned within 30 days. Protectli will not refund the costs paid for the SIM card, activation fees, nor data related charges for that billing cycle.
SPECIAL CONDITIONS
Products sold by Protectli are not designed, intended or authorized for use in applications intended to sustain or support life, in any nuclear facilities or any other application where the failure of the product could create a situation where catastrophic property damage, personal injury or death may occur. In the event that the Customer purchases or uses any Protectli products for any such unintended or unauthorized application, the Customer shall indemnify and hold harmless Protectli and its officers, directors, employees, agents, affiliates, successors and assigns against all claims, costs, damages and expenses (including reasonable attorneys’ and expert witness’ fees) arising out of or in connection with, directly or indirectly, any claim for property damage, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Protectli was negligent regarding the design or manufacture of the subject product.
PROTECTLI PRODUCTS COVERED BY WARRANTY
FW1 Series
FW2 Series